At Lindam®, we respect the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, share, and protect personal information. Please read this policy carefully to understand our practices.
What Information We Collect
We collect both personal and non-personal information from site visitors. Personal information refers to data that can identify you as an individual. Non-personal information refers to general, statistical, or demographic data that does not reveal your identity.
Personal Information
The personal information we may collect includes:
- Contact details such as your name, email address, postal address, and phone number when you create an account, make purchases, request information, or contact customer support.
- Account credentials like your username, password, and security questions when you register for an account on our website.
- Payment information such as your credit/debit card number, security code, and billing address when you make purchases.
- Order information including your purchase history, shipping/billing details, and preferences.
- Marketing preferences that indicate if you consent to receive our emails and mailings.
- Correspondence with us through emails, chats, phone calls, social media, feedback forms, or other channels.
Non-Personal Information
The non-personal information we collect includes:
- Device information such as your IP address, operating system, browser type, and general location information.
- Web behavior including pages visited, links clicked, videos viewed, and other site navigation actions.
- Demographic data like your age, gender, interests, household details, or life stage gathered from third-party sources.
- Marketing analytics related to email open rates, page visits, and purchases from our ads or campaigns.
How We Use Your Information
We use the information gathered for the following purposes:
To Provide Our Services
We use your personal details to:
- Create and manage your online account.
- Process and fulfill your orders.
- Respond to your inquiries, refund requests, or support needs.
- Send order confirmations, shipping updates, and other transactional communications.
To Improve Our Products & Services
We analyse use patterns and preferences to:
- Personalise your experience based on your interests and history.
- Identify trends and develop new products and services.
- Improve our website navigation, performance, and content.
- Understand the effectiveness of our campaigns and advertising.
To Communicate with You
With your consent, we may send you:
- Educational and promotional emails about products or special offers.
- Surveys to gather feedback for improvements.
- Announcements about changes to our services or policies.
You can opt out of marketing communications at any time.
To Protect Our Business
We use your data to:
- Detect and prevent fraud, spam, abuse, security risks, and other harmful activity.
- Conduct security investigations and risk assessments.
- Enforce our Terms of Service, other policies, and legal agreements.
- Comply with legal and regulatory requirements.
How We Share Your Information
We do not sell or rent your personal information to third parties. The scenarios where we may share your data include:
Service Providers
We share information with vendors providing services on our behalf like:
- Payment processing and fulfillment.
- Website hosting, maintenance, and analytics.
- Fraud detection and security services.
These partners agree to protect the confidentiality and security of data consistent with this policy.
Business Transfers
Your data may be transferred to a third party if we undergo a merger, acquisition, bankruptcy, or other transaction involving the transfer of our business assets. We will notify you in advance of any such transfer.
Law Enforcement
We may disclose personal information if required to comply with lawful requests from government authorities or legal processes. We reserve the right not to notify you of such requests if prohibited by law.
External Links
Our website may include links to third-party sites. This policy does not apply to information collected on those sites. We are not responsible for their privacy practices, which may differ from ours.
How We Protect Your Data
We employ appropriate physical, technical, and administrative safeguards to protect the confidentiality and security of your personal information. Our security measures include:
- Encryption of sensitive financial data transmitted over the internet.
- Secure access controls to our databases with limited employee access.
- Ongoing employee privacy and security training.
- Policies requiring confidentiality from vendors handling your information.
While we follow industry best practices to ensure adequate protection, no security measures can fully eliminate all risks. We ask that you take care in protecting your own personal data.
Your Privacy Choices
We offer certain options regarding use of your personal information. You can:
- Opt out of marketing emails via the unsubscribe link in messages.
- Adjust cookie preferences through your internet browser settings.
- Request deletion of your account and associated personal data by contacting us.
- Access, update, or correct inaccuracies in your personal data by logging into your account or contacting us.
Cookies and Tracking Technology
Our website utilizes cookies, web beacons, and similar technologies to collect non-personal data and improve your user experience. Cookies are small text files stored by your browser that retain information like user preferences and login status.
We use cookies to:
- Maintain continuity during website visits.
- Analyse website traffic, interactions, and usage patterns.
- Customise content and site functionality.
- Test variations of site design and features.
You can control your cookie settings through your browser. Restricting cookies may impact site functionality and personalisation.
Children’s Privacy
Our website is intended for general audiences and is not directed at children under 16. We do not knowingly collect information from minors without consent from a parent or guardian. If you believe we may have incidentally collected information from a child, please contact us so we can take appropriate action.
International Data Transfers
We are headquartered in the UK and have affiliates worldwide. Personal information may be accessed by or transferred to our global locations to enable the uses described in this policy. We comply with applicable laws regarding cross-border data transfers and access.
Changes to This Policy
We may periodically update this Privacy Policy as our practices, technologies, or regulations evolve. We encourage you to check this page periodically for the latest information. Updated policies will take effect immediately upon posting.
Continued use of our website after changes are published constitutes acceptance of the revised policy. If revisions significantly alter our data handling practices, we may also notify you through additional means such as email.
How to Contact Us
If you have any questions about our Privacy Policy or practices, please contact us at:
Privacy Officer
Lindam Limited
Brook Street
Wroot, North Lincolnshire
DN9 2AG, UK
Email: [email protected]
We will respond to all requests, inquiries, or concerns related to our use of your personal information within a reasonable timeframe.
